Shipping + Returns
 

RETURN POLICY

IN STORE RETURNS will be honored within 15 days of purchase for store credit or exchange.

WE HOPE YOU LOVE YOUR PURCHASE FROM FLOURISH, HOWEVER, IF YOU WOULD LIKE TO RETURN AN ITEM FOR STORE CREDIT PLEASE EMAIL AND WE WILL SEND YOU RETURN INSTRUCTIONS. PLEASE DO NOT MAIL ANY ITEMS BEFORE CONTACTING US.

ITEMS PURCHASED FROM FLOURISH MAY BE RETURNED FOR STORE CREDIT ONLY WITHIN 15 DAYS OF RECEIPT OF ITEMS PROVIDED THEY ARE IN THEIR ORIGINAL CONDITION. 

ALL DISCOUNTED ITEMS ARE FINAL SALE - THEY MAY NOT BE RETURNED FOR CREDIT. 

PLEASE NOTE: ALL SHIPPING FEES ARE NON-REFUNDABLE UNLESS PRODUCT IS DETERMINED TO BE DEFECTIVE OR DAMAGED. WE RECOMMEND MAILING YOUR RETURN WITH TRACKING AND INSURING THE PACKAGE.

FLOURISH IS NOT RESPONSIBLE IF THE RETURNED PACKAGE IS LOST OR THE ITEM DAMAGED IN THE MAIL. 

ORDER FULFILLMENT 

PLEASE BE SURE YOUR DELIVERY ADDRESS IS SECURE - FLOURISH IS NOT RESPONSIBLE FOR PACKAGES AFTER THEY ARE DELIVERED TO THE REQUESTED ADDRESS. 

WE WILL PROCESS YOUR ONLINE ORDER WITHIN 24-36 HOURS GIVEN ALL ITEMS ARE IN STOCK.

WE STRIVE TO KEEP THE WEBSITE’S INVENTORY UPDATED AT ALL TIMES, BUT ITEM AVAILABILITY IS NOT GUARANTEED. IF AN ITEM IS SOLD OUT, YOU WILL BE NOTIFIED VIA EMAIL OR TELEPHONE. ORDERS WITH SOLD OUT ITEMS WILL BE REFUNDED, OR THE AMOUNT OF THAT ITEM WILL BE CREDITED BACK TO THE ORIGINAL CARD, AND THE ORDER WILL BE SENT PARTIALLY FULFILLED, PER THE CUSTOMER’S WISHES. 

ORDERS ARE SHIPPED VIA USPS OR UPS.

EXPEDITED ORDERS RECEIVED AFTER 1PM PST WILL SHIP THE FOLLOWING DAY. OVERNIGHT ORDERS RECEIVED BEFORE 1PM FRIDAY WILL NOT ARRIVE UNTIL MONDAY.

ANY DAMAGE TO A RECEIVED SHIPMENT MUST BE REPORTED WITHIN 7 DAYS OF RECEIPT.